World Insurance Report 2021

The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales effectiveness.

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Distribution models are challenged

Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers.

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Enhancing effectiveness of channels

The time has come for insurers to actively deploy technology solutions that enrich their engagement channels, create WOW-factor impact, and deliver stellar customer CARE (Convenience, Advice, Reach).

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The future: Digi-intermediation

To fill in distribution gaps and maximize delivered value, insurers of the future will embrace “digi-intermediation” – a seamless environment where human channels are digitally empowered and sophisticated on-demand digital features humanize virtual channels.

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Blogs

As the digital divide across age groups erodes, make way for a digital-first world

Considering the significant uptake in digital channel use for day-to-day transactions by customers across generations, digital may soon become the most preferred channel for insurance interactions, too. Therefore, policyholders will expect a seamless digital insurance experience.

Integrated systems help insurers shift their approach from policy-centric to customer-centric

As insurers adopt digital technologies to provide value-added services and seamless delivery, they are looking to integrate with ecosystem partners such as customers, intermediaries, and other third parties to meet evolving product and service demands.

Digital tools can free insurance channel partners to add more value

From complex policy administration to internal operations, purchase to policy issuance, life insurance has never been easy. Insurers build, sell, and service products and often vertically integrate business functions – sales, marketing, claims – via channel partners.

Meet our Experts

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Dr. Seth Rachlin

Global Insurance Industry Leader
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Kiran Boosam

Global Insurance GTM Leader
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Shane Cassidy

Insurance Business Unit Leader
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Thierry Loras

Vice President, Insurance, France
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Elias Ghanem

Global Head of Market Intelligence, Financial Services
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Luca Russignan

Insurance domain leader, Global FS Market Intelligence

World Insurance Report 2021

The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales effectiveness.

Download now
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