World Insurance Report 2018

The World Insurance Report 2018 from Capgemini and Efma highlights the need for insurers to enhance digital agility to deftly respond to market shifts and evolving customer expectations and stay ahead of BigTech competition. The report suggests a framework for a digitally-integrated ecosystem that will help insurers become future-ready. ‘WIR 2018’ is available online, now. Take a look…for in-depth forward-looking analysis and detailed industry assessment.

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Evolving Customer Preferences

With the insurance industry playing catch-up to deliver superior customer experience, there is still a window of opportunity for insurers to improve their digital agility to attract and retain customers as BigTechs are preparing to establish a presence in the insurance industry.

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Enhancing Digital Agility

As customer expectations and market dynamics rapidly evolve, digital agility will be critical for insurers to predict and respond quickly to shifting customer attitudes, market opportunities, and risks.

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Digital Agility Maturity

To enhance digital agility, it will be important for insurers to build synergistic InsurTech capabilities at all operational layers―real-time data capture at the customer interface supported by advanced analytics tools―to enable real-time insights and seamless digital execution.

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Way Forward

Only those insurers that foster digital agility will be in a position to develop future-ready operating models that will ensure long-term business sustainability.

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Blogs

Connected devices offer insurers and customers valuable interactive touchpoints

More than one-third (34.2%) of customers said they are likely to adopt smart ecosystems, and 36.9% of insurers said they want to be among the first-movers in the use of connected devices

Digital Agility for Insurers: The Key to Future Readiness

Insurers must develop InsurTech capabilities – real-time data capture at the customer interface supported by advanced analytics tools – to enable real-time insights and digital execution to allow streamlined operations.

BigTech firms take measured steps toward the insurance sector

BigTech firms – large, multinational technology corporations, such as Amazon, Alphabet/Google, Apple, Facebook, and Tencent – are taking slow and measured steps toward establishing a presence within the financial services sector.

Implementing intelligent automation in Insurance: A roadmap for success

Four distinct phases for a firm’s automation journey: creating a vision and garnering leadership support, piloting intelligent automation, scaling up, and industrializing intelligent automation.

World Insurance Report 2018

The World Insurance Report 2018 from Capgemini and Efma highlights the need for insurers to enhance digital agility to deftly respond to market shifts and evolving customer expectations and stay ahead of BigTech competition. The report suggests a framework for a digitally-integrated ecosystem that will help insurers become future-ready. ‘WIR 2018’ is available online, now. Take a look…for in-depth forward-looking analysis and detailed industry assessment.

Download now
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