World Insurance Report 2020

As digital adoption is now mainstream across generations and willingness to purchase insurance from BigTechs is increasing, the World Insurance Report 2020 from Capgemini and Efma explores the changing trust equation between insurers and customers, and how insurance companies can use hyper-personalization to address it.

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World Insurance Report 2020 Webcast

Learn how digital adoption across generations has created a new trust equation between insurers and customers, find out how insurance companies can use hyper-personalization to address it, and hear about accelerating the adoption of Digital Acquisition and Digital Direct Distribution.

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Almost everyone is digital

Digital adoption is no longer a function of age but has become mainstream across generations. All age groups today rely more on friends and digital channels than traditional sources to learn and buy.

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The new trust equation

Today, customers place more trust in their research for purchasing an insurance policy. In addition, they are open to buying insurance from non-traditional firms.

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Hyper-personalized engagement

As customer behavior and preferences evolve, there is a glaring need for insurers to transform to experience-led engagement approach.

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An evolutionary success path

The sweeping behavioral shift – evident across all age groups – is not a change, but an evolution of preferences that demands immediate action from insurance firms.

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Listen to the Podcast

The World Insurance Report 2020 podcast takes a deep dive into customers’ adoption of a millennial mindset to research and purchase insurance. Host Mary-Ellen Harn speaks with Elias Ghanem, global head of Market Intelligence at Capgemini Financial Services, and Steve Tunstall, Co-founder and CEO of Inzsure.com about customers' growing usage of digital channels, as well as their increasing willingness to purchase insurance from non-traditional firms. How does this impact the insurance industry? What will be the best way forward for insurance firms to win customers? Tune in and find out.

Blogs

As the digital divide across age groups erodes, make way for a digital-first world

Considering the significant uptake in digital channel use for day-to-day transactions by customers across generations, digital may soon become the most preferred channel for insurance interactions, too. Therefore, policyholders will expect a seamless digital insurance experience.

Integrated systems help insurers shift their approach from policy-centric to customer-centric

As insurers adopt digital technologies to provide value-added services and seamless delivery, they are looking to integrate with ecosystem partners such as customers, intermediaries, and other third parties to meet evolving product and service demands.

Digital tools can free insurance channel partners to add more value

From complex policy administration to internal operations, purchase to policy issuance, life insurance has never been easy. Insurers build, sell, and service products and often vertically integrate business functions – sales, marketing, claims – via channel partners.

World Insurance Report 2020

As digital adoption is now mainstream across generations and willingness to purchase insurance from BigTechs is increasing, the World Insurance Report 2020 from Capgemini and Efma explores the changing trust equation between insurers and customers, and how insurance companies can use hyper-personalization to address it.

Download now
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