Distribution models are challenged

Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers.

Changing business dynamics

The business dynamics are evolving, and insurance firms are rethinking their distribution models in a bid to offer uninterrupted service, superior personalized customer experience, and maximum value.


Changing business dynamics means distribution channels have to deliver more




World Insurance Report 2021

The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales effectiveness.

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