Enhancing Digital Agility

As customer expectations and market dynamics rapidly evolve, digital agility will be critical for insurers to predict and respond quickly to shifting customer attitudes, market opportunities, and risks.

Drivers of Digital Agility

Several environmental, technological, and organizational factors are disrupting the industry and pushing insurers to become more nimble, innovative, and responsive. Evolving customer preferences are spurring the need for enhanced digital agility, according to insurers across sub-sectors (life, health, and P&C), with more than 80% rating “changing customer preferences” as very important. Rising pressure on margins, emergence of new business models, and changing market dynamics were also rated as strong drivers for the need to enhance digital agility.

World Insurance Report 2018

The World Insurance Report 2018 from Capgemini and Efma highlights the need for insurers to enhance digital agility to deftly respond to market shifts and evolving customer expectations and stay ahead of BigTech competition. The report suggests a framework for a digitally-integrated ecosystem that will help insurers become future-ready. ‘WIR 2018’ is available online, now. Take a look…for in-depth forward-looking analysis and detailed industry assessment.

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