Enhancing effectiveness of channels

The time has come for insurers to actively deploy technology solutions that enrich their engagement channels, create WOW-factor impact, and deliver stellar customer CARE (Convenience, Advice, Reach).

Enabling agents and brokers

New customer expectations are pressurizing agents and brokers to provide convenience, personalized advice and better reach. There is an opportunity for insurers to empower their essential channels with technology.


Enabling agents and brokers to provide greater convenience



Enabling agents and brokers to provide personalized advice



Enabling agents and brokers to extend their reach



World Insurance Report 2021

The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales effectiveness.

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