— September 2022

World Life and Health Insurance Report

The Wellness Revolution: How insurers are driving growth with customer well-being

Wellness-centric strategies can strengthen customer relationships and spark new growth for life and health insurance providers. But to seize the most profitable opportunities, insurers must invest, strategize, prepare, and implement complex change - all the while competing with a broad range of players in the marketplace. Capgemini's research shows that only 8% of insurers have established effective wellness-centric value propositions and built the necessary capabilities: this report offers a roadmap to deliver Wellness-as-a-Service in personal and group lines.

  • Physical and financial wellness are interconnected, and customers consider insurers as preferred providers for both physical and financial wellness advice and services.
  • A Wellness-as-a-Service Framework can help insurers evolve transactions into relationships by focusing on hyper-personalized experiences, better digital customer journeys, and connected ecosystems solutions.
  • Wellness-as-a-Service will require insurers to prioritize tech-based transformation and build modular, data-driven, platform-focused technology architectures while proactively managing privacy and regulatory challenges.

Find out more

— Webcast

Top Trends in Life Insurance 2023

Pushed by current geopolitical and financial challenges, life insurers remain hyper-focused on system modernization, digital transformation, and innovation to boost customer centricity.

Download report

— Webcast

The Wellness Revolution

Watch our webcast to gain insight on how insurers can unlock growth by focusing on customer well-being.

Featured speakers include Giulio Slavich, Global Head of Center of Competence for Life and Health, Allianz, Milos Vranesevic, Global Chief Marketing Officer, Sun Life, and Jeffery Williams, Director, Insurance Digital Strategy, Microsoft.

Watch the replay

— Partner with Capgemini

Transform customer engagement from transactions to relationships; build your Wellness-as-a-Service offering

Capgemini's Wellness-as-a-Service framework, experience, and expertise can help you deliver enhanced customer journeys, innovative wellness initiatives, and connected ecosystem solutions while educating your policyholders to close the insurance ownership gap. With our out-of-the-box accelerators, ready-to-deploy solutions, and an ecosystem of trusted partners, we can help you get a head-start as you look to provide hyper-personalized services and realize deeper engagement with your customers along their physical and financial wellness journeys.

Find out more

Related resources

Latest Content

— August 2022

How Wellness-as-a-Service works can drive growth for life and health insurers

After a few years of navigating market uncertainty, large-scale claims payouts, an intense war for talent, and low interest rates, life and health insurers and annuity providers are looking to spark growth.

Our Experts

Discover other reports

— Report

World Wealth Report 2022

Discover the Report

— Report

World Property and Casualty Insurance Report 2022

Discover the Report

— Report

World Retail Banking Report 2022

Discover the Report

Subscribe to automatically get our World Reports upon launch

Follow us on