Transform customer engagement from transactions to relationships; build your
Capgemini's Wellness-as-a-Service framework, experience, and expertise can help you deliver
enhanced customer journeys, innovative wellness initiatives, and connected ecosystem solutions while
educating your policyholders to close the insurance ownership gap. With our out-of-the-box accelerators,
ready-to-deploy solutions, and an ecosystem of trusted partners, we can help you get a head-start as you
look to provide hyper-personalized services and realize deeper engagement with your customers along
their physical and financial wellness journeys.
Wellness product and experience strategy
Applying our expertise in behavioral science and mobile technology, we can:
- • Help you develop your customer experience strategy and define the capability
stack needed to realize it.
- • Work alongside you to design and build the mobile-first experiences focused on
physical, financial, and/or mental wellness.
- • Manage your wellness applications across member services and partner
services, business rules, API management, and reporting.
- • Develop a wellness dashboard for your customers providing live insights and
- • Help you create an employee-focused suite of solutions to motivate “wellness at
Ecosystem strategy and development
Working with our network of ecosystem players, we can:
- • Based on the capability stack, plan what can be leveraged from existing
technology and what
needs to be built or integrated with the ecosystem partners.
- • Help arm you with well-defined service criteria to evaluate potential platforms
and make the
- • Ensure seamless integration of solution providers with your firm's IT
Data and Analytics
Leveraging proprietary data platforms and proven AI/ML expertise, we can:
- • Help you validate different value propositions, translating wellness white
space opportunities into tangible, measurable, and more predictable outcomes.
- • Assist you in creating hyper-personalized customer journeys: use sophisticated
artificial intelligence (AI) to map together customer data from multiple sources and
individua lperformance in real time, providing recommendations to help them meet their
physical and financial wellness performance goals.
- • Help with loading data into your wellness engine to offer possible customer
incentives to enhance policyholder loyalty and to identify likely cross-sell and up-sell
Accelerate your Wellness-as-a-Service offering rollout
With our pre-built member wellness accelerator WERVe (WEllness ReVolution), we
can help life and health insurers to jumpstart their Wellness-as-a-Service program and
expand offerings around physical and mental well-being.
By implementing this mobile wellness app based on a collaborative partner
program featuring health, wellness, and rewards, insurers can deliver more effective
health and wellness tracking as well as generate more accurate wellness plans. As a
insurers can reduce claims costs and gain high margins.