The future: Digi-intermediation

To fill in distribution gaps and maximize delivered value, insurers of the future will embrace “digi-intermediation” - a seamless environment where human channels are digitally empowered and sophisticated on-demand digital features humanize virtual channels.

Empowering agents and brokers

Digitally empowered agents and brokers can transcend physical barriers and move to a phygital engagement model using a mix of physical presence and digital engagement.

 

Trends in agents and brokers – customer engagement

 

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