The future: Digi-intermediation

To fill in distribution gaps and maximize delivered value, insurers of the future will embrace “digi-intermediation” - a seamless environment where human channels are digitally empowered and sophisticated on-demand digital features humanize virtual channels.

Empowering agents and brokers

Digitally empowered agents and brokers can transcend physical barriers and move to a phygital engagement model using a mix of physical presence and digital engagement.


Trends in agents and brokers – customer engagement


World Insurance Report 2021

The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales effectiveness.

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